Shipping, returns & warranty.

Shipping & delivery (online shop)

Parts & accessories are sent by parcel service:

• Belgium €7.95 · Netherlands & France €9.95. Free from €100.
• Delivery time: in stock 1–2 working days; on order (backorder) about 2–3 working days.
• Or free collection from our store in Kortrijk.

Some items, such as a loose battery, can only be collected in our store in Kortrijk. This is shown on the product page.

Some items are shipped separately. This is shown on the product page. Such a parcel usually leaves the next working day. A fixed shipping rate of €10.95 applies in Belgium, with no free-shipping threshold, and collection from the store is not possible. You see the exact amount at checkout, before you pay.

Bikes & vehicles:

• Free collection in Kortrijk. We get your vehicle fully ready to ride, including assembly and a digital bike card.
• Delivery by Mekanix in the area: +€40, ready to ride, to your door.

Payment

In the online shop you pay online via Mollie (Bancontact, card). In the store you can pay by Bancontact, Payconiq or cash. Repairs are paid once the work is done, and you always know the price beforehand.

Right of withdrawal: 14 days to change your mind

For online purchases you have 14 calendar days after receipt to cancel your order without giving a reason.

• How: email michael@mekanix.be with your order number. You will receive the return instructions.
• Send the item back unused and in its original condition within 14 days of letting us know. Return costs are paid by the customer.
• Refund within 14 days of receiving the return or proof of dispatch, using the same payment method.

For a bike or vehicle

You may examine the vehicle as you would in a store: look at it, sit on it, take a short test ride. If you use it beyond that, for example by riding it in, linking it to your account or charging the battery, it is no longer new. In that case the loss in value is deducted from the refund.

That loss in value can include:

• Wear parts: tyres, brake pads, chain or belt that no longer count as new, at the rates in our price list.
• Battery: used charge cycles reduce the residual value.
• Linked to your account: a Cowboy or VanMoof registered in your name has to be unlinked by the brand before it can be sold again.
• Signs of use: scratches, damage or missing parts.

When you collect it, we note the mileage and the condition of the vehicle. If everything stays within a normal examination, the full amount is refunded.

So check your vehicle before you take it home. Purchases in the store have no cooling-off period: you saw the vehicle before you decided.

Buying & test rides

A new bike or vehicle is best chosen in the store, where you can try, compare and get advice. You don't need an appointment for a test ride during opening hours. We set up your vehicle so it is ready to ride.

Home service

We come to you in the area. Travel is charged at a flat rate of €20 up to 25 km; beyond that it is €0.85/km.

Warranty

New vehicles carry the manufacturer's warranty. Terms differ by brand and by part; ask us for the details of your model. Parts we fit carry the two-year legal guarantee for consumers. Keep your purchase or repair receipt.

Repairs are covered by our workshop terms. They are only available in Dutch and set out what the guarantee covers, what falls outside it such as water or crash damage, the price agreement before the work and the arrangements for business customers.